Frequently asked questions

The most common general questions in one place.

Company and service

How an enquiry works, how quickly your quote arrives, why we do not keep a price list and where you can collect.

4 questions
How quickly do I get a quote?

Your written quote follows promptly, usually within 24 hours and on working days often the same day. By phone, e-mail or WhatsApp.

Why is there no price list?

Timber prices move with log grade, order quantity and delivery location. Instead of outdated list prices, we calculate a quote at current day rates.

Can I collect my order in Hennef?

No. Hennef houses the administration only, so collection is not possible there. By arrangement, however, you can collect your order directly from our partner productions.

Can I ask questions before ordering?

Yes. Give us a call or write to us and we will answer your questions on sizes, timber species, availability and delivery. You can reach us by phone Mon–Fri 8.00–18.00.

Delivery and dispatch

Quantities from a pallet to a full load, dates, freight forwarders and where we deliver.

8 questions
What quantities are possible?

From a single pallet to a full lorry load, part loads on request. For larger volumes we can usually calculate more favourably, and pricing is always based on the specific order.

Do you deliver abroad?

Yes. Germany and the DACH region are our standard area; beyond that we deliver across Europe and worldwide on request. Tell us the destination country and the delivery location and we will check case by case how the transport can be arranged and what it requires.

Do you also deliver small quantities?

From one pallet upwards we deliver in Germany and the DACH region, throughout Europe and, on request, worldwide. Below that, freight shipping is usually not worthwhile. Do talk to us – something can often be combined with another delivery.

How is delivery made?

Palletised by freight forwarder to Germany and the DACH region, throughout Europe and, on request, worldwide. The paling fence comes as a roll. Your delivery window is stated in the quote; collection is possible from our partner productions by arrangement.

How long does delivery take?

The lead time depends on the product, the version, the order quantity and the delivery location, which is why it is stated separately on every product page. Goods held in stock at the production usually go out faster than goods that still have to be made. We state the lead time that applies to your enquiry in the quote.

Which timber species has the highest durability class under DIN EN 350?

Of the timber species compared here, robinia is classified highest (class 1 to 2), followed by oak (class 2). Larch is classified in class 3 to 4 and spruce in class 4.

Does the durability class apply to the whole log?

No. The class refers to the heartwood. Sapwood is generally regarded as not durable.

Does the durability class say how long a stake will last?

No. It describes the natural resistance of the timber species to fungi. How a component behaves also depends on the location, moisture, construction and maintenance.

Sizes, cutting and production

Special lengths, rough-sawn or planed, head shapes and the difference between sawn size and finished size.

12 questions
Do you make special lengths and bespoke items?

Yes. Special sawmill cuts, chamfered heads, debarked round posts, handrails in any length and much more. Just enquire and talk your project through with us, then we will tell you what can be done.

Order rough-sawn or planed?

Rough-sawn is particularly suitable for structures, rustic visible surfaces or areas where the surface will later be covered. Planed stock has a smoother, more even surface and is suitable above all for visible components and uses with higher demands on surface quality. Important: planing removes material. When making a choice you should therefore always compare the actual finished sizes, not just the description rough-sawn or planed. Where the difference comes from and how much comes off when planing is described in the article Sawn size and finished size in sawn timber.

Which sizes and lengths are available?

That depends on the particular product. The common dimensions are given in the size table on the product page. Special lengths and further cross-sections are possible depending on the version and availability – simply enquire about the size you want.

Which versions are possible for oak structural timber?

Oak structural timber is available as squared timber, beams, planks, boards and in other cuts. Alongside the common dimensions, individual cross-sections and lengths can also be enquired about.

Which versions are possible for larch posts?

The larch posts are available rough-sawn or planed, freshly sawn or kiln-dried to approx. 18 % moisture content ± 2 %. They are supplied with an extra length of about 10 cm or cut to the size you want. On request they are given a head chamfer, a chamfer on the long sides, a round head or a point. Alongside the cross-sections and lengths in the size table, further dimensions are possible on request.

Which head shapes are possible for fence boards?

The boards can be supplied with a round head, bevelled or square cut, in spruce as well as in larch. Depending on the appearance you want, rough-sawn or planed surfaces are also available.

Which versions are possible for fence pales?

The fence pales are available either rectangular, rough-sawn or planed, or half-round planed, in spruce as well as in larch. The head can be square cut or bevelled.

What is the advantage of a weather chamfer on fence rails?

The weather chamfer forms a sloping top face and thereby helps rainwater run off. Alternatively, our fence rails in spruce and larch are also available half-round planed.

Are all Bonanza boards available planed?

No. Oak Bonanza fence & side boards is offered rough-sawn. With Larch Bonanza fence & side boards the regular Ranger boards are available rough-sawn or planed. Spruce Bonanza fence is offered rough-sawn as standard and planed on request at extra cost.

What is the difference between sawn size and finished size?

The sawn size is the cross-section as cut at the sawmill. The finished size is the size after the intended further processing. Drying and planing can change the cross-section in between. More on this in our article “Sawn size and finished size in sawn timber: what is the difference?”

Why does cross-cutting produce waste?

Because the starting length rarely matches the finished length wanted exactly. If, for example, a post with a finished length of 220 cm is cut from a 250 cm section, 30 cm of length is left over. More on sizes and further processing in our article “Sawn size and finished size in sawn timber: what is the difference?”

Are spruce and larch cladding available planed?

Yes. Both spruce cladding and larch cladding are available from us rough-sawn or planed.

Stakes and posts

Cleft post or round post, back width and edge length, post length and grading.

13 questions
Cleft or round, which is better?

Cleft posts follow the natural grain and therefore take up less water. Round is not simply round: we supply our oak stakes naturally grown in bark, robinia stakes debarked, softwood stakes cylindrically machine-rounded, and oak posts are sawn and square. Machine-rounded stakes look the most even and can usually be driven in well. For pasture use, cleft is the traditional choice; for visible areas, the even shape tends to be preferred. The detailed comparison is in our article “Cleft post or round post: which shape suits which job?”

How long does a post have to be?

As a rule of thumb, about one third of the length sits in the ground. For a fence height of 1.20 m that means a post length of around 1.80 m, and for 1.60 m around 2.40 m. Other sources give a fixed embedment depth of 50 to 70 cm instead of a proportion. Both are generalisations and expressly only guide values. Depending on soil conditions, sloping ground, wind and weather loading, post thickness and fence construction, the setting depth needed can differ considerably, tending upwards in soft or sandy soils. Which figure fits in the end can therefore only be judged at the actual site. There is more on this on the application pages Pasture and paddock fencing and Game fencing.

Where does the timber for timber piles come from?

From European forestry operations, mainly in Germany, Poland, Hungary and Romania. All partners work according to the rules of sustainable forestry; on request we provide evidence of the origin of your batch.

Are crooked robinia stakes a defect?

Slight curves and differences in shape are normal with naturally grown robinia stakes. Which deviations are permissible within a product depends on the particular grading.

How do I find the right post length?

The length needed follows from the visible height you want plus the embedment depth required. The available dimensions are given on the product page Robinia stakes, debarked.

Why are oak stakes cleft and not sawn?

When cleaving, the separation largely follows the natural grain of the timber. This produces the typical natural shape of a cleft post, whereas with sawn stock the fibres are cut through regardless of how the tree grew. It is exactly this traditional processing that gives oak cleft posts their character.

Is the oak dried before cleaving?

No. Cleaving is done on freshly sawn timber, because fresh timber splits well along its natural grain. The posts are therefore not dried before cleaving. Our article “How an oak cleft post is made: from the log to the pallet” shows how a cleft post is produced

What do back width and edge length mean on cleft posts?

Cleft posts do not have an evenly round or rectangular cross-section. Their dimensions are therefore stated differently from those of machine-rounded round posts or sawn squared timber. The back width describes the width of the outer face of the cleft post, the one that originally belonged to the circumference of the log. The edge lengths describe the side dimensions of the cleft cross-section. Since every post follows the natural log and cleaving line, these sizes are usually given as size ranges and not as a finished size accurate to the millimetre. This is explained in detail in our article “Back width and edge length on cleft posts: what is the difference?”

Does a cleft post last longer than a round post of the same timber species?

That cannot be said in general terms. When cleaving, the separation largely follows the natural grain. On its own, however, that does not result in a fixed service life. What matters includes the timber species, the proportions of timber, the post dimension, the moisture loading and the site. A cleft post should therefore not be described as more durable simply because of its shape. The two shapes are compared in our article “Cleft post or round post: which shape suits which job?”

Which post shape is suitable for vineyards and orchards?

There is no universally valid answer here. Depending on the support and wire frame system, different post shapes and dimensions are used. You will find further information and the relevant product groups on our Vineyards & orchards application page.

What is the biggest difference between a cleft post and a machine-rounded round post?

Above all the evenness of the cross-section. A machine-rounded round post is brought mechanically to a more even round cross-section. A cleft post, by contrast, keeps its natural shape, determined by the log and the cleaving line. If you need diameters that are as even as possible, softwood stakes are a version that can be planned well. If you are deliberately looking for the natural shape, you will find suitable products under Oak cleft posts and Robinia cleft posts.

Does a back width of 10 cm correspond to a round post with a diameter of 10 cm?

No. The cross-section of a cleft post looks different from that of a round post. Even where the cross-sectional area is arithmetically similar, the two shapes are not automatically equivalent. What the two size specifications mean is explained in our article “Back width and edge length on cleft posts: what is the difference?”

How are your cleft posts graded?

Oak cleft posts are graded by back width, robinia cleft posts by edge size. The respective size ranges are given in the size table on the product page.

Timber species and quality

Which timber suits what, how it reacts to drying and weather, and what left natural means.

19 questions
Which timber suits my project?

That depends above all on how much moisture and weather the timber is exposed to. For direct ground contact, robinia is particularly well suited. Oak also has high natural durability. For weather-exposed structures without ground contact, larch or Douglas fir are often used. In dry areas, or where the design keeps the timber protected, spruce is a proven choice too.

Which timbers do you stock for ground contact?

We supply robinia, oak and sweet chestnut left natural and without impregnation. For ground contact we stock softwood pressure-treated; pine takes up the preservative best.

What does green or brown pressure treatment mean?

In pressure treatment a salt-based preservative is forced into the timber under pressure. Depending on the product used, the timber takes on a greenish or brown colour. The protective effect is as a rule the same; brown is simply additionally pigmented.

What does kiln-dried mean and do I need it?

Kiln-dried timber is brought to a defined moisture content under controlled conditions in a drying chamber. This makes it more dimensionally stable than fresh timber, and changes from further drying are as a rule smaller. Timber does not stop moving altogether afterwards, however. Whether kiln-dried stock is sensible or necessary depends on the use. What matters includes the dimensional accuracy wanted, surface quality, jointing method, coating and the later ambient humidity. For visible or dimension-critical components, dried timber is often advantageous; for other uses fresh timber can be sufficient. The right moisture content should therefore always be chosen to suit the specific purpose. How freshly sawn, air-dried and kiln-dried timber differ is shown in the article Freshly sawn, air-dried or kiln-dried.

Which timber is suitable for a facade?

Larch and spruce are typical timber species for facade cladding. Larch has a higher natural resistance to weathering than spruce. With both species, however, the construction, the moisture loading and the design detailing are decisive. Depending on the appearance and version wanted, cladding boards or rhombus profiles come into question, for example.

Which types of fence can I get from you?

Sweet chestnut paling fences with cleft or sawn palings as roll stock, Bonanza fence boards with a visible waney edge, and the parts for pale and board fences: fence pales, fence pales, wide, fence rails and fence posts. Plus matching posts from the Stakes and Posts category.

Which timber species do you stock?

For outdoor use we stock robinia, oak, sweet chestnut, larch and spruce, plus softwood from pine, spruce and fir, and for ground contact pressure-treated as well. Handrails are made in oak, beech, maple and ash. Individual products are also available in Douglas fir subject to availability. Which timber species is available for which product is stated on the respective product page.

What should I bear in mind with Ranger fence boards with a waney edge?

The natural waney edge is part of the characteristic appearance of the Ranger fence boards and varies from board to board, equally in oak, larch and spruce. Remains of bark or inner bark may be present and can partly come away over time through drying and weathering.

Which timber species are used for the softwood products?

Softwood stakes, softwood palisades and softwood half-round rails consist of pine, spruce and fir depending on the batch. If a particular species is to be excluded, this can be agreed individually before ordering.

Where does the timber for the sweet chestnut paling fences come from?

The sweet chestnut comes from France or Italy depending on the batch.

Does rough-sawn mean that the timber is fresh?

No. Rough-sawn describes the surface after sawing; freshly sawn or kiln-dried describes the moisture condition. Timber can be kiln-dried and still be rough-sawn.

What do AD and KD mean on sawn timber?

AD stands for air dried: the timber was dried by the surrounding air without artificial heating. KD stands for kiln dried: drying took place in a drying chamber under controlled conditions. Our article “Freshly sawn, air-dried or kiln-dried: what is the difference?” compares the three drying conditions

Does kiln-dried timber stop moving?

No, it does not. Timber remains hygroscopic and continues to react to changes in the surrounding climate. Kiln-dried means that a target moisture content can be reached more precisely, not that the timber is absolutely dimensionally stable afterwards. More on this in our article “Freshly sawn, air-dried or kiln-dried: what is the difference?”

In which drying condition is your structural timber available?

Larch and spruce structural timber is available freshly sawn and kiln-dried; the kiln-dried version is at approx. 18 % ± 2 % moisture content. Oak structural timber we offer freshly sawn.

Which timber species is suitable for outdoor use?

Oak and larch are often used outdoors left natural. Spruce needs suitable timber protection there.

Why does larch turn grey?

Outdoors, larch forms a silver-grey patina. This is a natural process and not a defect. Oiling or staining can delay it.

Which is better outdoors: larch or spruce?

Larch has a higher natural resistance to weathering than spruce. Even so, the construction and the moisture loading have to be taken into account with both species; with spruce, design detailing is particularly important.

Is spruce cladding unsuitable for outdoor use?

No. A blanket statement would be wrong. With spruce cladding, the actual loading and in particular the design detailing have to be taken into account.

Is larch cladding maintenance-free?

With larch cladding, too, that cannot be said in general terms. Weathering, construction and any surface treatment wanted all influence how much care is needed later.

Handrails

Profile shapes, how they feel in the hand, length, brackets and what we need to know for making to measure.

4 questions
Which profile is the right one?

Round and oval sit best in the hand and are the safe choice for heavily used staircases. Rectangular and square look more modern and calmer. The Omega profiles have a pronounced grip groove and are particularly pleasant when you slide your hand along them. The profiles are compared in our article “Round, oval or angular handrail: which profile is the right one?”

How long can a handrail be?

From 20 to 800 cm, accurate to the centimetre. Up to 350 cm we make it in one piece; above that we supply it in sections with a plug-in system. The parts are pushed together on site, after which the joint is barely noticeable.

Do I have to give all the details?

Yes, and it makes sense to. Only with complete details can the handrail be made to measure and prepared the way it will be needed later. That includes the profile, timber species, length, surface and, where applicable, the preparation wanted for brackets or accessories.

Can I have the handrail prepared for the brackets?

Yes. With the EasyFit für M12 bracket the handrail can be prepared at the works at the bracket positions you want and fitted with the corresponding threaded socket. The positions can be specified by you or distributed to suit. With the Typ B and Typ C brackets, fixing is instead done via the respective mounting plate.

Still have questions, or would you like to send us an enquiry?

The product, size, quantity and delivery postcode are enough. Your written quote follows promptly, usually within 24 hours.

Rather speak to us directly? We are available Mon–Fri 8.00–18.00. In writing you can reach us through the contact form or by e-mail at info@worldwide-wood.de.

5.019 Google reviews