Frequently asked questions
Prices and shipping
What is World Wide Wood's pricing strategy?
We offer high-quality wood products directly from the factory, which means that there is no dealer’s margin and the customer buys at the usual factory price.
How do I find out the prices of the products?
Yes, we offer special conditions and discounts for larger order quantities.
Are there discounts for larger order quantities?
Yes, we offer special conditions and discounts for larger order quantities.
How long will it take for my order to be delivered?
The delivery time is usually 2 to 4 weeks, depending on availability and the shipping method.
Who is responsible for shipping my order?
We work with over 10 partner shipping companies to offer you flexible and cost-effective shipping options.
What does shipping cost?
Shipping costs vary depending on the product and delivery location. Contact us for an exact calculation.
Can I pick up my order myself?
Yes, you can collect your order directly from our partner productions by arrangement.
Do you also deliver abroad?
We currently deliver mainly within Germany and Austria, but international deliveries can also be arranged on request.
Order process and customer service
How can I request a personalized quote?
You can contact us by phone or e-mail to receive a customized offer for your requirements.
How do I contact World Wide Wood customer service?
Our customer service is available by phone and e-mail. We will be happy to advise you on all questions relating to our range and your order.
Can I make changes after I have placed my order?
Depending on the production status, changes are possible after ordering. Please contact us as soon as possible to clarify your request.
Does World Wide Wood offer pre-purchase advice?
Yes, our team is at your disposal for a personal consultation to select the best products for your needs.
How secure is the ordering process at World Wide Wood?
We guarantee secure and transparent order processing. All transactions are handled securely and confidentially.
What happens if an item is not available?
If products are temporarily unavailable, we will inform you immediately and offer you alternatives or a refund.
Products
What types of wood does World Wide Wood offer?
We offer a variety of wood species such as oak, spruce, larch, maple, aspen and Swiss stone pine.
Are the wood products pre-treated?
Some of our products, such as posts and fence slats, are pre-treated or impregnated to ensure weather resistance.
Can I order customized wood products?
Yes, we offer customized solutions on request. Contact us with your specific requirements.
What sizes are available for the poles and posts?
We offer poles and posts in various lengths and diameters, depending on the area of application.
Are there special offers for timber?
Yes, we offer construction timber in spruce and larch at competitive prices. Contact us for individual offers.
Are the stairs and handrails made to measure?
Yes, all staircases and handrails can be made to measure and adapted to your specific needs.
What products does World Wide Wood offer for fence construction?
We offer a wide selection of fence boards, fence slats, posts and complete Bonanza fences.
What surface treatments does World Wide Wood offer for stairs and handrails?
We offer various surface treatments such as lacquering, oiling and staining